Drive customer conviction, trust and
ultimately brand value
Trust is fundamental to building and nurturing customer relationships. For brands, it’s critical to understand that Trust is a complex multi-variate concept and is a composite of various aspects of the customer experience including the product promise of authenticity, provenance, quality, safety, service levels, as well as data privacy assurance and other dimensions of value that how brands create and deliver to their customers, esp. in today’s digital world.
While digital offers several well-known and new, exciting opportunities to improve customer experience, it also presents several challenges and dangers that could threaten existing relationships and the brand’s reputation and ability to acquire new customers. Copperwire offers the core components that helps brands build the core digital backbone of security, integrity and trust while also providing components to ride the waves of new opportunities to deliver a modern trusted digital customer experience that will help you build and retain customer conviction, trust and ultimately brand value.
Key Capabilities
Biometrics-enabled Identity Assurance
Provide customers with the complete assurance of security by authenticating and authorizing them via Biometrics-enabled, blockchain-secured, tamper-proof identity and access management capability.
Self-Sovereign Privacy Controls
Holding customer data represents a huge potential liability as it’s susceptible to hacking and theft leading to liability & punitive damages. Providing customers direct control over their data ensuring full self-sovereign control is the future of customer data management.
Secure Multi-purpose Digital Wallets (with offline support)
Deploy Secure multi-purpose digital wallets to enable your customers to store and retrieve private Keys, digital assets, loyalty rewards tokens, personal data, financial, medical and social media data or even 3rd party data – to help seamlessly drive modern digital experiences and transactions.
Multi-Brand ‘Earn Anywhere, Redeem Anywhere’ Loyalty & Rewards Networks
Expand your loyalty and rewards program and create multi-brand loyalty networks with your partners that will give your customers more choice and freedom to ‘Earn-anywhere and Redeem anywhere’ within the network and help improve utilization and customer retention while reducing accounting challenges.
Customer Contracts Automation & Compliance
Automate customer contracts, warranties, maintenance, and other agreements by codifying and executing all terms and conditions via self-executing, cryptographically secured ‘Smart Contracts’ in a reliable, transparent, & trusted manner with full traceability across the contract lifecycle.
Consent Traceability & Compliance
Create and maintain a tamper-proof, immutable Customer Consents Registry. Capture, track and trace customer consents via multiple communication channels in a trusted, transparent, traceable and auditable manner. Implement Smart contracts to ensure consent management & compliance.
Trusted, timely & compliant Product Recalls
With every product instance, batch, being tracked and traced across multiple tiers of your supply chain - both upstream and downstream, you can instantly identify all affected products and ensure all partners, employees and customers and instantly notified, and the recall is executed in just minutes to ensure customer safety.